Second Shift Answering

Stop losing HVAC jobs to missed calls.

An AI phone assistant answers your overflow and after-hours calls, gets the caller's details, and texts you the lead right away. Built for Harford County HVAC companies.

Start a free 14-day pilot

The problem

34%
In Invoca's 2026 Home Services Benchmarks, a person answered just 34% of HVAC calls, second-lowest of the nine trades measured.
Platform data from Invoca's customer base, not a census. Summary of the report.
You're on a job.When you're in an attic or a crawlspace, you can't pick up. The caller tries the next company on the list.
Heating season is here.No-heat calls come in at night and on weekends, when nobody is at the desk.

How it works

1. Keep your numberCalls you don't answer get forwarded to the assistant. Nothing changes for your customers.
2. AI answersIt takes the caller's name, address, problem, and urgency, and can share your booking link.
3. You get the leadA summary arrives by text or email right away. True emergencies can be transferred to you, depending on your plan.
4. We tune itWe write the script, test it, and improve it every month based on real calls.

Plain and simple: your calls are answered by an AI assistant, not a person. It tells callers it is an automated assistant.

Pricing

Free 14-day pilot
$0
No cost, no contract. You see exactly how many calls it caught. If it helps, we ask for honest feedback. If it doesn't, we turn it off.
Setup
$199
One-time. Includes the call script, FAQ, booking link, forwarding setup, and testing.
Management
$99/mo
Monthly tuning, script updates, and a call report. Cancel anytime.

The AI phone service plan is billed to you directly by the provider. Published prices start around $49–$150/month depending on call volume.